beyond expectation....

My Ford Eco Sport went in for a service in the Ford Cape town service centre, they needed to keep my car for approximately a week to replace the engine.<br> <br> I was stranded without a vehicle to use in the interim and the service centre could not accommodate me, they informed me that a courtesy vehicle is not an 'obligation' of theirs but a 'courtesy' in fact. I then contacted Mekor Claremont where i bought my car from September 2013. They heard my plight and were under no obligation to arrange alternative transport for me. This responsibility did not rest on their shoulders considering my car was not in their care at the time. A few minutes after having spoken to them i received a call back from Mark who heads the workshop at Mekor, Claremont. He had kindly arranged their own courtesy vehicle for me to use indefinitely till i am accommodated by the service centre.<br> <br> I want to commend them for extending their service and goodwill over and beyond their call of duty!<br> <br> Thanks Mekor team<br> Kind regards<br> L Walker