Appalling Service

I am so utterly blown away by the ********** service received at Mekor Ford Claremont, that I don't even know where to begin. Actually I do - buying a Ford was the first mistake, but I will save that for my next post.

On Tuesday the 8th of October I booked my Ford EcoSport in at Mekor Ford Claremont for the following items: 1) Vin Label Replacement (I was notified months ago to bring the car in for this factory recall, but have been unable to take the car as it was needed by my son to get to work, I was also told that the label was there and ready and would take 10 or 15 minutes to install) 2)The security upgrade offered on these vehicles, due to the security issues and ease of breaking into the vehicles 3)Shuddering of the vehicle due to the clutch issues on these cars - we have already had the clutch replaced twice since we bought the car brand new in May 2016 - once again a known issue with these cars. 4)Replacement of the smash and grab film on the back window due to it bubbling. I actually spoke to the lady in charge of this when booking the car in and was told it wouldn't be an issue to do it while the car was there. Just to mention, that we took the opportunity to have all this done as my son was away for 2 weeks and wouldn't be needing the car, so it made sense to get everything done in one go. On Wednesday afternoon the 9th of October, I received a call from Jonathan to ask if I was coming to pick up the car. Obviously, I was very surprised that the car was done and asked if all items had been attended to. I was told that the Vin Label had been done, but he was unaware of any of the items on the list, he would call me back. He called me back a few minutes later to say that they had updated the software for the clutch(even though we know this doesn't work and the clutch will need to be replaced again) and that they would quicky do the security upgrade before I arrived to collect the car. I asked about the smash and grab, but once again, he didn't know about that and would get back to me. I never hear from him again, so called a bit later to be told he is in a meeting, but that he would arrange to have the car returned to me when it was done. On Monday the 14th of October I called to find out what was happening with the car and was told that they would talk to Jonathan and get back to me. Nothing. On Thursday the 17th of October I called again and spoke to Jonathan. I am now told that the Vin Label has not been replaced and needs to be ordered??? And he still doesn't know if any of the other items have been completed - he will get back to me. Nothing. I called and asked to speak to Danie Snyman, the Dealer Principal - he was in a meeting so I left a message for him to contact me. Nothing. On Monday 21st of October, I called and spoke to Danie Snyman - he said he would look into the matter and get back to me. Nothing. Today, the 22nd of October, I called to speak to Danie - he is out of the office for 2 days? Mandy says she will try find out what is happening with the car. A few minutes later I get a call from Kerwin to tell me he will bring my car back to me - no one knows what has been done on the car. I have received the car back damaged. See attached photos and please note that the windscreen wipers were replaced on the 9th of May this year when we had the car serviced. I am so distraught and disappointed. Where do I go to get excellent service from Ford. Unfortunately the young service agent that used to assist me at Mekor Ford has left and they are definitely worse off without him.