Mekor Suzuki Kenilworth - STAY AWAY.

I had an extremely terrible experience with Suzuki Kenilworth today. My car was broken into around a month ago and one lock was taken off and the other tampered with. I called Suzuki and asked for a quote to fix the car and they said I must bring it into the shop in order for them to quote me. I then brought it in after work and told the lady what had happened and she said I must go speak to the spares department and pointed me in a direction. I went to the spares department and the man there was playing a car game on his phone and made it seem like I (a customer) was rudely interrupting him. I explained what had happened- that my car was broken into. I told them one lock was gone and the other also not working. As it was around 4:45 I could tell the man was eager to go home and just quickly printed out a quote without even looking at my car. I thought this was strange, but hey - they are the experts, right? I then submitted this claim to insurance who paid out. So now I just take my car back to Suzuki and they will fix it for me? Wrong. I took my car in - no problem. Then I stood in the rain waiting for my Uber back to work. As I got into the Uber, Suzuki phones me and tells me “we can’t fix your car- it needs to go to the panel beaters” WHAT??? I then asked to see a manager and the lady took me to the same man at the spares department. He said that I was in the wrong as I had only asked him to quote me on a “lock set” and “cylinder” - I don’t know anything about cars let alone what those items are so I definitely did not just request parts. He told me I must not blame him for my mistake. He said “you arrived here at 4:45 and I still assisted you” - like he was doing me a massive favor by helping me during his actual work hours? WOW. I told him he should have done his job and looked at my car before quoting me. I asked to see his manager and he just laughed at me. I really felt like no one was taking me seriously and can not believe that his how Suzuki Kenilworth treat their customers. After continuously trying to get my point across that I have already submitted my claim and can no longer claim from insurance for a panel beater and asking them what they are going to do about it- I gave up. I could see this was a lost cause and a waste of time. The laziness and incompetence of the staff at Suzuki is just completely unbelievable. I honestly hope management steps up because I’m sure that I am not the only customer that has been treated so terribly. Extremely bad experience.