Bad customer Service

I bought a brand new swift from Mekor Suzuki Constantiaberg on 5 March 2021, within the first 5 days I noticed a noise on the brakes. I immediately notified the salesman, Grant Emanuel who completely ignored my texts, I called the store and was advised they were aware of the problem however they failed to mention this to me before purchasing the vehicle. My car has since been to the workshop 6 times and the noise has only become worse, I've been in contact with the principal dealer, Andre Louw who has no way of dealing with customers and their complaints.

I told him I want the car returned and a different swift be provided, he advised I would have to cancel my finance plan, pay all the cancellation fees, forfeit all monies and deposits paid and start a new finance plan at a higher price as they do not have my specific model available. Why should I the customer suffer if the problem is from the manufacturer and by right if I notify the dealership within the first 7 days I am entitled to a total refund, however that is not the case. I am being handled in a dismissive manner by Andre Louw, who is only looking out for his own benefits by trying to get me to purchase a new vehicle at a higher cost.

I have been in contact with Corrie Meyer at Suzuki Auto SA, he has not since provided me with an update of any solutions. I have requested feedback via email and received a ****y response from Andre Louw. The lack of service and communication is despicable and I would not advise anyone to do business with Suzuki Mekor.