REALLY BAD CUSTOMMER EXPERIENCE

The worst experience ever. Ordered a package from Shein, got an email stating that Shein misrepresented the information and that I had to provide the proof of payment along with the invoice of the items purchased to provide proof of the import duties paid as well. Contacted Shein, who did nothing to help me except stating that I had to contact the service provider who has my package. Trying to contact them is a nightmare, to say the least. One person states my package is at the warehouse, the other states it is still with customs, and no one can tell me where the package is. My Temu order, which I ordered a week later, with customized goods, I received already. I will, going forward, not purchase anything from Shein again, except for the useless logistics company, Shein did not even try to assist.