1 reviews | Active since May 2011
Terrible Service
I bought my cast iron turano unit in September 2018 and after intallation started using it in winter 2019. This year the baffle plate started falling and the new one was even worse. Their technician was at my premises on the 3rd of this month, he too failed to install the new baffle plate. He took my baffle plate and informed he will bring another one. I told him that all baffle plates are the same size and I suspect the fireback is damaged hence baffle plate kept falling off. He mentioned he will exchange it for a bigger one but it's been a week and haven't heard anything from them. I have sent emails and no one is answers my calls. We are currently having a cold front and I can't use my fireplace because I don't have a baffle plate installed.
We are aware of the problem, as in your discussion with Bella this morning, we are working to resolve this issue right away. We would love you to have a satisfied experience. Will get back to you later today. We appreciate your understanding. Kind regards. Liselle and from the Megamaster team.
We are aware of the problem, as in your discussion with Bella this morning, we are working to resolve this issue right away. We would love you to have a satisfied experience. Will get back to you later today. We appreciate your understanding. Kind regards. Liselle and from the Megamaster team.