RS
Rene S
1 reviews | Active since May 2014
05 Dec 2022, 10:37
Poor poor service and loads of promises
We have a new Megamaster 6 burner gas braai and the ignitor has been faulty since 6 months after we bought it. We ordered a new ignitor, installed it but the problem was back after 2 weeks. We called them 3 times, they promise to come out and look at the problem but nobody ever pitches. It is holiday season and we need the braai to be working. This is shoddy service.
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Megamaster's replyOfficial
07 Dec 2022, 08:48Hi Rene,
We are very sorry for your frustration with this situation. It is our top priority to get you braaiing again, and we want to sort this out as soon as possible.
To keep your details safe please send an email to our Ecommerce Executive Simone - ecommerce @megagroup.co.za (please remove the space before sending the email) rather than replying with your details on this platform.
We hope that you will give us a chance to show you that we have taken the criticism to heart and would love the opportunity to resolve your concern.
Rachael - Megamaster Team
We are very sorry for your frustration with this situation. It is our top priority to get you braaiing again, and we want to sort this out as soon as possible.
To keep your details safe please send an email to our Ecommerce Executive Simone - ecommerce @megagroup.co.za (please remove the space before sending the email) rather than replying with your details on this platform.
We hope that you will give us a chance to show you that we have taken the criticism to heart and would love the opportunity to resolve your concern.
Rachael - Megamaster Team
Megamaster's reply07 Dec 2022, 08:48
Official
Hi Rene,
We are very sorry for your frustration with this situation. It is our top priority to get you braaiing again, and we want to sort this out as soon as possible.
To keep your details safe please send an email to our Ecommerce Executive Simone - ecommerce @megagroup.co.za (please remove the space before sending the email) rather than replying with your details on this platform.
We hope that you will give us a chance to show you that we have taken the criticism to heart and would love the opportunity to resolve your concern.
Rachael - Megamaster Team
We are very sorry for your frustration with this situation. It is our top priority to get you braaiing again, and we want to sort this out as soon as possible.
To keep your details safe please send an email to our Ecommerce Executive Simone - ecommerce @megagroup.co.za (please remove the space before sending the email) rather than replying with your details on this platform.
We hope that you will give us a chance to show you that we have taken the criticism to heart and would love the opportunity to resolve your concern.
Rachael - Megamaster Team