Pathetic service and Builders Warehouse take note too.
When I enquired about parts for my wood stove, I got a reply that they don't have spares. Nothing more. One expects at least that they would tell me when they are getting some, but there is obviously no intention to assist. Pathetic, but it seems that is the experience we all share after buying the product. I have been satisfied with the performance of it, pity the company now destroyed that goodwill. And Builders Warehouse should also take note as they are happy to keep stocking products from this company.
Helpful (0)
Replies (1)0
Replies (1)
Megamaster's replyOfficial
25 Oct 2022, 08:17Hi Charles,
We are very sorry to hear that you had a bad experience so far. We always strive to put our customers first by providing the best products and service. Thank you very much for giving our Customer Service Team the opportunity to give you a call and get this sorted out.
We truly hope that your wood stove can bring moments of togetherness and create the true Megamaster experience that we pride ourselves in.
Wishing you a great Monday,
Rachael - Megamaster Team
We are very sorry to hear that you had a bad experience so far. We always strive to put our customers first by providing the best products and service. Thank you very much for giving our Customer Service Team the opportunity to give you a call and get this sorted out.
We truly hope that your wood stove can bring moments of togetherness and create the true Megamaster experience that we pride ourselves in.
Wishing you a great Monday,
Rachael - Megamaster Team
Megamaster's reply25 Oct 2022, 08:17
Official
Hi Charles,
We are very sorry to hear that you had a bad experience so far. We always strive to put our customers first by providing the best products and service. Thank you very much for giving our Customer Service Team the opportunity to give you a call and get this sorted out.
We truly hope that your wood stove can bring moments of togetherness and create the true Megamaster experience that we pride ourselves in.
Wishing you a great Monday,
Rachael - Megamaster Team
We are very sorry to hear that you had a bad experience so far. We always strive to put our customers first by providing the best products and service. Thank you very much for giving our Customer Service Team the opportunity to give you a call and get this sorted out.
We truly hope that your wood stove can bring moments of togetherness and create the true Megamaster experience that we pride ourselves in.
Wishing you a great Monday,
Rachael - Megamaster Team