Non-existent Customer Service, product rusted after 12 months

Non-existent Customer Service from Mega Master despite 3 emails to them. My braai cupboard started rusting and I noticed it just after owning the braai for a year. Warranty is 12 months but Makro said to follow it up with Megamaster. No luck. Megamaster won't get any more of my business and my word of mouth will advise folks to spend their money elsewhere. By contrast my Jetmaster lasted 15 years before it died....