SP
Sioux P
1 reviews | Active since Mar 2022
15 Mar 2022, 17:58
Megamaster BE AWARE!!!!!
I bought a megamaster last year before winter The seal on the door disintegrated and reported this to Buildit Winterton kzn3340 to Harold owner He promised to replace the broken seal. After constantly reminding him After 4 months I got hold of megamaster and spoke to Jacques area manager of kzn. It's been another 3 months and I'm now not getting a response. I'm frustrated. I paid for my product under guarantee and it was 15k its alot of money to me. My product is now rusting too.
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Megamaster's replyOfficial
17 Mar 2022, 15:25 Hi Sioux,
Thank you very much for reaching out to us.
We are very sorry for the experience you have had with Megamaster, it is definitely not the kind of experience we want our customers to have.
We will make sure that we work together to get this situation sorted out as quickly as possible, to get you out and enjoying your braai once again.
Even though we do our best, we sometimes just don’t get it right. We hope that you will give us another chance in the future to show you that we have taken the criticism to heart, and have made improvements to our processes accordingly.
Wishing you a fired up Thursday,
Rachael - Megamaster Team
Thank you very much for reaching out to us.
We are very sorry for the experience you have had with Megamaster, it is definitely not the kind of experience we want our customers to have.
We will make sure that we work together to get this situation sorted out as quickly as possible, to get you out and enjoying your braai once again.
Even though we do our best, we sometimes just don’t get it right. We hope that you will give us another chance in the future to show you that we have taken the criticism to heart, and have made improvements to our processes accordingly.
Wishing you a fired up Thursday,
Rachael - Megamaster Team
Best regards,
Megamaster's reply17 Mar 2022, 15:25
Official
Hi Sioux,
Thank you very much for reaching out to us.
We are very sorry for the experience you have had with Megamaster, it is definitely not the kind of experience we want our customers to have.
We will make sure that we work together to get this situation sorted out as quickly as possible, to get you out and enjoying your braai once again.
Even though we do our best, we sometimes just don’t get it right. We hope that you will give us another chance in the future to show you that we have taken the criticism to heart, and have made improvements to our processes accordingly.
Wishing you a fired up Thursday,
Rachael - Megamaster Team
Thank you very much for reaching out to us.
We are very sorry for the experience you have had with Megamaster, it is definitely not the kind of experience we want our customers to have.
We will make sure that we work together to get this situation sorted out as quickly as possible, to get you out and enjoying your braai once again.
Even though we do our best, we sometimes just don’t get it right. We hope that you will give us another chance in the future to show you that we have taken the criticism to heart, and have made improvements to our processes accordingly.
Wishing you a fired up Thursday,
Rachael - Megamaster Team
Best regards,