Megamaster Ashpan

I ordered a Ashpan and ash bucket from Megamaster. The Ashpan with a ash hole in so that you can clean it easily into the ash bucket. The ashpan I received did not have a hole as the picture showed. I contacted Megamaster to tell them about it and was referred to another person who said she will investigate and have the correct one shipped to me. She then came back to me on 11 October to tell me that she gave me the wrong info and that the ashpan I ordered does not come with a hole in it. I then asked them about a model that do come with this hole but have had no communication since then.