Appalling service from Megamaster

Very poor service from Megamaster. I purchased a Megamaster built-in braai. After a builder installed the braai, I discovered that there was a problem with the two doors. On the 1st June I sent an email to Megamaster explaining my concerns re the doors. I also included photographs of the problem. To date (6th) I have received no acknowledgement or response to my email. I phoned their Pretoria office this morning and asked to speak to 'Customer Service'. I was told that I wouldn't be able to speak to anyone, as there was nobody in in the Customer Service office!!! How's that for service?! The lady on the switchboard took my name and number and said she would ask Customer Service to phone me back. Needless to say, no phone call. Shocking service to say the least. I regret ever buying a Megamaster product. Not Megamaster but MegaDISASTER.