Worst service ever

Worst service ever

Being dissatisfied and dissatisfied is an understatement. I’m disgusted about your service! Your consultant Emmanuel is a pathetic unprofessional lier.

When I equites about the move, I wanted to move month end the 29th February. He told me they were fully booked and asked me to choose between the 24th and 25th February. I then had to make arrangements accordingly to ensure we were in PE to receive our stuff between 24th and 25th.

They came to fetch our stuff on the 24th and was told that they will confirm the time of departure for the same day. I then still needed to follow up coz Emmanuel did not contact me at the time he promised me too.. he avoided my calls and messages, only to send me a voice note late Saturday to tell me that my stuff will only leave Johannesburg on Wednesday! I was surprised as to why would they collect my stuff on Saturday only to keep it at the warehouse for that long..,

To cut the long story short! As I’m typing this message.. it is a week later on a Saturday and still my stuff haven’t been delivered yet.

So for the whole week. We had to sleep and sit on the floor! Without any bedding. No kitchen utensils, meaning we couldn’t even cook for the whole week. How pathetic is that? The most frustrating part is that in all this, we are the ones who must always follow up and your guy is not even showing any remorse about this! We’ve incurred unnecessary costs and gotten sick because of this inconvenience.

If I knew that you were going to keep my stuff at your warehouse that I didn’t even know, for whatever reason. I wouldn’t have allowed your company to move my stuff! There are a lot of other moving companies out there, that I could have used.

Only received my stuff midmorning on Sunday!!! A week and a day later. Every box I open, there’s damaged stuff. My bed, washing machine, bed tables damaged.

I reported the matter to their management and don’t seem to be bothered! So unprofessional