Worst service , does not honner their arranged pickup time

To make a long story short here is the mail I sent to them :

I am very dissatisfied with your service so far and my move has not even yet been loaded yet! As per mail the truck was suppose to arrive at 13:00 which it did not. At 13:37 I am told the truck will be there in 4hours 30 mins. Now I get a phone call saying the truck has only left Durban now 16:15 and will only arrive after 20:00???

As above mentioned I have already vacated my premisses as the new tandants are moving in now my belonging must stay outside till who knows which time and with the forcast predicting rain , who is going to cover the damages as you , Megashift logistic did not honnor your pickup time? And not even with proper notice? What professionalism is it to notify someone 10:20 on moving day that you want to cancel the trip and reschedule for the next day? Literally 2hour 40min before the truck is suppose to arrive

Till now I have recieved no reply from them

The truck eventually arrived well 21:00 which ment we had to load in the dark of the night

The only thing I can compliment is the loading crew , even with them being messed around they were still friendly and did what needed to be done. The driver was the only one with the decency to phone me and keep me updated to where he was.

What ****ed me off is every time I phoned the office they gave me the run around and say the truck is on its way , even though it wasn't.even phoned a few times with no one answering the phone or in the one case the one guy just said that he is not the responsible persone for this load and put the phone down.

I would definitely not recommend them of use their services again