Worst Experience EVER!

Worst Experience Ever!!

They ruined my moving experience. I see why they want you to pay fully before the service because after they have gotten their money they don't care. Firstly, I was moving from Pretoria to Cape Town. On the day they had to pick up my furniture, they did not honour the arrival time. The were 3 hours late with no communication.

The agreed delivery date in Cape Town was 1st December 2025. I had taken a day off work to wait for the delivery. There was absolutely no communication on the day, around 10am I called to find out if they were coming. I was told the truck delayed and my furniture was not arriving today. I've never experienced such level of unprofessionalism.

I had to take a second day off work to wait for them to deliver, once again on the day I received no communication. I called them to no avail. When I finally got a reply, they were giving me the runaround saying they are on the way for hours. They arrived at 20:00! like what the hell. I still had to unpack at that time.

That's not even the end of it, my TV was not with the delivery. I asked the guys delivering why its not there. They said it is with another truck and will be delivered on another day. This was never communicated with me. I immediately called Emmanuel Nzarayebani, who is the agent that was handling this whole process. He was apparently also not aware and he promised to sort it out the next day as it was the evening. The next day he ghosted me, literally avoiding calls and ignoring texts. I am actually so appalled.

Today its the 05th of December 2025 and I still don't have my TV. At this point I'm starting to believe I was ****med.