Unprofessional services

Very unprofessional. The company delayed our delivery and then did not delivery one box. When asked the say they were investigating and cannot give any details or a time frame. The company is ********* and now claim that my box that was checked into their truck and warehouse did not leave my premises. The driver and administrator confirmed that the box will be delivered the following week only to be told by management that there is no box to deliver. Their staff also off loaded my items spelling of drugs and alcohol.