Undelivered Furniture and Communication Failure

<p>When i contacted your company about using your services, I was so impressed by the level of professionalism and your quick response. I initially dealt with Jane Boka (who I have been informed has since gone on leave until the 21st Feb) thereafter, I spoke with Rosah who assisted me in finalising the moving arrangements.</p> <p>On Friday, after paying my deposit, I received a a contract to sign as long with a final invoice. Upon signing the contract, which stated my delivery would happen on 15 February 2017 (in Cape Town), i further confirmed with Rosah via telephonic correspondence to make sure that everything was in order.</p> <p>On Monday, 13 Feb, a driver contacted me to schedule collection of my furniture at 45 Athlone Road. After loading the furniture on the truck, the driver confirmed that all the goods were loaded and ready to be en route to delivery. The driver also advised me to wrap some of my items as he was concerned about possible damage along the trip. I took the decision to wrap 2 of 4 of the items under his professional advice.<br />After this communication, I had not heard from Mega Shift Logistics further.</p> <p>This morning, the agreed upon date of deliver as in the contract, I phoned the office to confirm time of delivery. The man I spoke to (Logistics Manager) claimed that there were no deliveries for Cape Town today and the truck would only be leaving JHB on 21 Feb. This was the first I was informed about this and hence I was taken aback. Reason being; had I known that my furniture would not be delivered on the 15th, I would have made an alternative arrangement. Please bare in mind that all along I had made the necessary arrangements to avail myself for delivery (I look leave from work) and yet your company did not communicate this change to me prior to me calling.</p> <p>After getting zero help form the first man, I then requested to be put through to the regional manager who confessed about the fact that my delivery was scheduled for today but due to a larger client defaulting on his move at the last minute, my delivery was affected. This was the first sign of complete unprofessionalism. Pertinent information about my move had not been communicated to me even though I had signed a contract and paid a 50% non-refundable deposit.</p> <p>The Manager made it clear to me that there was no chance of my goods being delivered in the next 24-48hrs and perhaps i should take my business elsewhere as they were unable to assist me or rectify the mistake on their part.</p> <p>As it stands, the earliest date that my furniture can be delivered is 23rd February 2017, making that a total of 8 days and just over a week, of the original date of delivery.</p> <p>I write this mail to bring forward my grievances to the powers that be that something needs to be done for the poor service and blatant disregard for the terms of the contract that have been breached by Mega Shift Logistics. Through this whole situation, I am the only party that has been inconvenienced and Mega Shift is in a perfectly stable state. I am still required to pay the full amount of my move even though I have been placed in a worse off position than when I accept your service. I have sold all my existing furniture as it is and I am not sitting in an empty house because your people failed to communicate what was happening with my move. This is not something that I had signed up for and I should not be suffering for your mistakes.</p> <p>I do not wish to start the process again by getting new quotes from other business as o do not have the time or capacity. I would simply like to be compensated in some way for the terrible service and treatment I have received by your staff. This situation could have been prevented had the lines of communication been open and truthful on your side.</p>