Unbelievable and shocking service to say the least

I am in disbelief with the service I have received from Mega **** Logistics. Firstly I had to select three difference companies and send to my finance department for my move to KZN. I looked at their profile and thought it looks like a good company that I would like to support. The lady assisting me by the name Thembi was very helpful with the quote and getting payment for Mega Shift. The issue came last week when they had to pick up my goods in the place I stayed. Firstly the time slot I was given was 12h30 on the 29th of November 2023. The truck only arrived after 14h00 which I had explained to Thembi that I have a send off lunch at 14h00 with the Directors of the company I work for. The driver of the truck who's name is Joe couldn't care less about being late, only telling me that he was asked to do another delivery.

Moving on, my items are supposed to be in KZN and only when I ask is when I get told stuff. Which is a different story before payment was made. I asked Thembi for feedback on what is going on, only for her to notify me she is on holiday and I need to deal with a gentlemen by the name of Emmanuel. Emmanuel then informed me after calling him myself that the trucks have delayed and some story I could not really make out as to why the delay is happening. I sent him a whatsap this morning to find out where my goods are to no response.

I have had to go as far as to buy a blow up bed because I cannot afford to stay in a hotel anymore. My anxiety levels have shot up due to this experience. Sleeping in a blow up bed is the worst thing, worse for a person with my weight. This is totally unfair treatment and goes against Treating Customers Fairly. All I want is my furniture to be delivered as soon as possible, because I cannot live like this.

I hope who ever is responsible for these complaints values a clients situation and reverts with a solid way forward because I unfortunately cannot let this go more especially since it effects my well-being. DELIVER MY STUFF AND WE ALL CAN BE HAPPY AND WE CALL IT A DAY!!!!

Thank you Camagu