The worst moving company with unprofessional staff

I regret not taking the reviews on here seriously. Even a 1-star rating is far too generous for the service I received.

On the morning of the move, I received a call informing me that they would be late and would only arrive at 3pm instead of the 9am time slot confirmed in their schedule. I refused this last-minute change, as I needed to clean and hand in the keys on the same day. They eventually arrived just after 12pm.

Then there was Dakalo in administration 🤦🏾♀️. I had clearly communicated my complex’s vehicle gate restrictions beforehand. However, on the day of the move, I was informed that their trucks exceeded the height restrictions, and I would need to pay for a shuttle service to transport my furniture and appliances from my unit to the gate, a distance of just under 300 metres. This would come at an additional cost of R1,700.

When I asked Dakalo why this issue had arisen despite my prior communication, she simply said she had forgotten to share the details and apologised. Her mistake would now cost me. Needless to say, I refused to pay and told them to figure out a solution.

I had specifically booked a truck because it had been raining all week in Johannesburg, and I didn’t want my belongings to get wet. Their solution to the height restriction issue? An open bakkie with a trailer 😭.

Then the team of rude workers arrived. I don’t care what language someone speaks or where they come from, but it is basic courtesy to greet people when you arrive. They came in, ignored me, and immediately started wrapping items. I noticed they didn’t wrap my headboard, so I asked why. They claimed the bubble wrap I had purchased was finished, even though they still had a large roll of it.

I offered them some of my own bubble wrap, but they refused, stating they couldn’t use it because I was now “using their labour.” Throughout the interaction, they behaved as though they were doing me a favour, as if they were the ones paying for the service.

One worker only started speaking to me politely when I asked who had given him permission to drink my water.

This was, without a doubt, the worst customer service experience I have ever had. I am shocked that this is how they operate, especially considering the issues I experienced are not unique.