POOR SERVICE DELIVERY

My son and his family relocated to Somerset West and made use of Mega Shift Logistics for their furniture removal between Jhb and Somerset West. He was very clear that the quotation should include 2 months storage fees, and also on the specific date when the furniture should be unloaded. He accepted the quotation and paid the FULL amount over to Mega Shift Logistics, as they did not want to upload the furniture, before the total cost was paid. So, he did. Since 22/09/2023, he was in constant communication with the consultant who assisted him and was confirmed that the furniture should be unloaded on 30/11/2023. On 30/11 he contacted Mega Shift Logistics (Jhb) to confirm when the lorry should be expected and was notified that the furniture would not be unloaded until he pays for the November storage fees. Needless to say, that he paid the R1600 to avoid delay, The consultant he worked with the whole process whom he wanted to clear up this miscommunication, was suddenly MIA! He phoned the Cape Town branch and was notified that the delivery would be done on 1/12/2023, during the course of the morning. He did not had another choice than to accept. Their furniture was unloaded on the evening of 1/12/2023, 19:30. Contents got broken during the upload/unload process, and he await feedback. Not sure that this will happen!

- There was no clear communication between Jhb and Cape Town branches, who passed the bucket between themselves - They don't know the meaning of what client service is. As long as they receive their money, you can wait until when ever

Mental note to myself and everybody that know us: Never make use of Mega Shift Logistics ever!