Poor Service

After filling out the request I was contact by Tee to discuss the move. I paid in full and he sent me the schedule for Friday 1 November at 11am. I then made arrangements to move out by 12:30. Come 11:15, I called to ask where the guys are. Tee didn’t answer but another lady answered his phone and all she kept repeating was that I should not worry and my stuff will be collected at 3pm. After me trying to explain that I needed to be out or pay a penalty she still kept repeating the same. The truck arrives after 3pm and they start loading, by this time I’m already upset because I had to wait so long and got no communication from them until I called to query. I then used two of their boxes for extra stuff. On the way there Tee calls me to say I must pay R200 for the boxes to which I said I will sort it out later, I’m driving. I then told him that I had to pay a penalty because they came late yet he’s calling me to threaten to hold my stuff hostage and he said that is not their problem and that he needs this money paid. He then insists and says that my stuff will not be unloaded until I pay and again I tell him I’m driving how does he expect that and then he drops the call. This company is all about getting their money and thereafter there’s no recourse or customer service because they’ve been paid. They didn’t even apologise for being late and made it seem like they are doing me a favour by telling me they are trying to see what they can do. If you want headaches then by all means use them.