RR
Rannon R
1 reviews | Active since May 2017
06 Jun 2023, 07:54
MEGASHIFT = MEGABULL****TERS
This is a poor company, with a pathetic staff compliment (all FORIEGNERS) who have no customer skills or way of speaking TO PAYING CUSTOMERS.
I used MEGASHIFT to move my house hold contents from CAPETOWN to JHB. Upon them collecting my stuff on the very same morning whilst moving a bed base , they had demolished an entire unit of a complete antique light FIXTURE. Immediately when this happen, my wife took pictures and reported it to Caleb and Abel via email and whatsapp. They acknowledged this and said it will be sorted out at a later stage thought their insurance. Whilst counting up the items, we had supp**** much less boxes than we had put down for the quote, but we had about 3 extra items ,amongst was a microwave, washing line and a guitar.
Our total quote was around R11 000 . We was then asked to pay pay an additional R4000 that morning, to add on those 3 items. I then in shock, spoke to Caleb and explained how can I be charged R4000 for 3 additional items and my entire move of 55 boxes, washing machine, fridge, freezer, 2 x king beds , sofas cost R11 000 , he then said let's make it R2500. I asked him if he was thumbsucking these amounts or pulling them out of the air because it did not make sense. By this time they had already loaded all my stuff into the truck and I had paid the entire quote amount of R11000 TO MEGASHIFT. I felt as if I had no choice and had to agree to the R2500.
The agreed time frame was 5 working days , my stuff took 8days ,and on the very 8th day morning, I was told that if I had not paid the R2500 I would not get delivery of my belongings and it would be held until I paid before 12 on that day. I got told that they only deal with serious customers and I'm waiting their time. ABEL WAS RUDE AND SPOKE TO ME AS IF I DIDNT PAY R11000, So I then paid the R2500 and submitted the proof of payment. I then later recieved a call that they are not delivering and there will be delay. At this point I then tried contacting a manager, and when ABEL ANSWERED HE PRACTICALLY REFUSED TO PASS ME ON TO HIS MANAGER AND LAUGHED . I then spoke to EMMANUEL , WHO was yet another unpleasant so called manager , who I then lost my cool with . But my goods was late.
After 2weeks I call about my replacing of my light , as I had tenants moving in. I then got told by Abel and Emmanuel that they have to conduct an investigation and it would take 7days , which I cannt freaking understand. They now ignore all my emails , and cc everyone in their emails , both capetown and JHB branches but receive no response . PLEASE DONT WASTE YOUR TIME OR MONEY IF SOMETHING MORE SERIOUS HAPPENS WHAT WOULD YOU DO ?
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Mega Shift Logistics's replyOfficial
06 Jun 2023, 10:49Good morning Rannon Reddy
Thank you for your query. As much as you are our customer there is no need need to be Xenophobic and ****** at all. Its something that the nation of South Africa is fighting against at this point. It is just no acceptable is this Society. I do apologize to answer you this way but this is gross and it needs to be addressed. Queries are your right but they should only be related to the service provided and not racial attacks on individuals based on their color or race and nationality. We do recruit all races, colors and nationalities based on their skills and qualifications and not racial background hence we are a multi racial organization that do not discriminate people based on racial back ground, color or nationality. If you do not like black people, we do apologies for that and you should have let us know that you don't like them to assist you with the move, but as an organization we embrace all races tribes and nationalities. Every organization has its procedures and systems and we advised you the procedures via email and which may have not been acceptable to you. In the case you wanted a refund without and refund procedures followed. You further indicated that if we don't refund you for whatever outcome you will right nasty things about our organization and black mail us. We do have all your intentions to black mail our organization on record. You query was basically looked into and of course the outcome was resolved which was supposed to be communicated to you today that a refund will be processed today.
What we denounce in the strongest terms from you is ******.....WE SAY NO TO ******!!!!!!! ****** MUST FALL!!!! YOU CALLED OUR EMPLOYEES "KAFFRE" we cannot be silent about it. As much as you paid for a service no-one deserves to be called KAFFRE!!!! As much as a bulb was broken trying to move your couch out of the house.....No-one deserves KAFFRE!!!!! We are not going nice about it. KAFFRE is not a word to be used in this Civilized Society.
We say NO TO KAFFRE!!!!
Regards
Customers service Desk
Thank you for your query. As much as you are our customer there is no need need to be Xenophobic and ****** at all. Its something that the nation of South Africa is fighting against at this point. It is just no acceptable is this Society. I do apologize to answer you this way but this is gross and it needs to be addressed. Queries are your right but they should only be related to the service provided and not racial attacks on individuals based on their color or race and nationality. We do recruit all races, colors and nationalities based on their skills and qualifications and not racial background hence we are a multi racial organization that do not discriminate people based on racial back ground, color or nationality. If you do not like black people, we do apologies for that and you should have let us know that you don't like them to assist you with the move, but as an organization we embrace all races tribes and nationalities. Every organization has its procedures and systems and we advised you the procedures via email and which may have not been acceptable to you. In the case you wanted a refund without and refund procedures followed. You further indicated that if we don't refund you for whatever outcome you will right nasty things about our organization and black mail us. We do have all your intentions to black mail our organization on record. You query was basically looked into and of course the outcome was resolved which was supposed to be communicated to you today that a refund will be processed today.
What we denounce in the strongest terms from you is ******.....WE SAY NO TO ******!!!!!!! ****** MUST FALL!!!! YOU CALLED OUR EMPLOYEES "KAFFRE" we cannot be silent about it. As much as you paid for a service no-one deserves to be called KAFFRE!!!! As much as a bulb was broken trying to move your couch out of the house.....No-one deserves KAFFRE!!!!! We are not going nice about it. KAFFRE is not a word to be used in this Civilized Society.
We say NO TO KAFFRE!!!!
Regards
Customers service Desk
Best regards,
Mega Shift Logistics's reply06 Jun 2023, 10:49
Official
Good morning Rannon Reddy
Thank you for your query. As much as you are our customer there is no need need to be Xenophobic and ****** at all. Its something that the nation of South Africa is fighting against at this point. It is just no acceptable is this Society. I do apologize to answer you this way but this is gross and it needs to be addressed. Queries are your right but they should only be related to the service provided and not racial attacks on individuals based on their color or race and nationality. We do recruit all races, colors and nationalities based on their skills and qualifications and not racial background hence we are a multi racial organization that do not discriminate people based on racial back ground, color or nationality. If you do not like black people, we do apologies for that and you should have let us know that you don't like them to assist you with the move, but as an organization we embrace all races tribes and nationalities. Every organization has its procedures and systems and we advised you the procedures via email and which may have not been acceptable to you. In the case you wanted a refund without and refund procedures followed. You further indicated that if we don't refund you for whatever outcome you will right nasty things about our organization and black mail us. We do have all your intentions to black mail our organization on record. You query was basically looked into and of course the outcome was resolved which was supposed to be communicated to you today that a refund will be processed today.
What we denounce in the strongest terms from you is ******.....WE SAY NO TO ******!!!!!!! ****** MUST FALL!!!! YOU CALLED OUR EMPLOYEES "KAFFRE" we cannot be silent about it. As much as you paid for a service no-one deserves to be called KAFFRE!!!! As much as a bulb was broken trying to move your couch out of the house.....No-one deserves KAFFRE!!!!! We are not going nice about it. KAFFRE is not a word to be used in this Civilized Society.
We say NO TO KAFFRE!!!!
Regards
Customers service Desk
Thank you for your query. As much as you are our customer there is no need need to be Xenophobic and ****** at all. Its something that the nation of South Africa is fighting against at this point. It is just no acceptable is this Society. I do apologize to answer you this way but this is gross and it needs to be addressed. Queries are your right but they should only be related to the service provided and not racial attacks on individuals based on their color or race and nationality. We do recruit all races, colors and nationalities based on their skills and qualifications and not racial background hence we are a multi racial organization that do not discriminate people based on racial back ground, color or nationality. If you do not like black people, we do apologies for that and you should have let us know that you don't like them to assist you with the move, but as an organization we embrace all races tribes and nationalities. Every organization has its procedures and systems and we advised you the procedures via email and which may have not been acceptable to you. In the case you wanted a refund without and refund procedures followed. You further indicated that if we don't refund you for whatever outcome you will right nasty things about our organization and black mail us. We do have all your intentions to black mail our organization on record. You query was basically looked into and of course the outcome was resolved which was supposed to be communicated to you today that a refund will be processed today.
What we denounce in the strongest terms from you is ******.....WE SAY NO TO ******!!!!!!! ****** MUST FALL!!!! YOU CALLED OUR EMPLOYEES "KAFFRE" we cannot be silent about it. As much as you paid for a service no-one deserves to be called KAFFRE!!!! As much as a bulb was broken trying to move your couch out of the house.....No-one deserves KAFFRE!!!!! We are not going nice about it. KAFFRE is not a word to be used in this Civilized Society.
We say NO TO KAFFRE!!!!
Regards
Customers service Desk
Best regards,