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Otshepeng R

1 reviews | Active since Jan 2019

09 Dec 2024, 09:57

MEGA SHIFT LOGISTICS- STAY AWAY FROM THEM

Mega shift Logistics is a joke to be honest. As I’m writing this review, I don’t have my stuff yet. I am sitting in an empty house with my kids waiting for my furniture.

They picked it up from Durban on the 2nd of December. It was scheduled to be delivered on Saturday.

The whole process is frustrating because they don’t communicate, and when they do make contact, it’s always last minute. But the rest of the time, you have to chase them down like you didn’t pay thousands of rands for their so-called service.

Yesterday the driver of a truck told me straight that it is not his problem that I haven’t gotten my furniture. He has a schedule and he won’t deliver my stuff.

These people are so unprofessional. And no one communicates. As a client, you have to figure yourself out, find out when your parcel is arriving, and when it doesn’t arrive, you will have to make the phone call yourself.

Choose them if you want. But they will deal with you, like they are dealing with us right now

As we are patiently waiting for our furniture to arrive. It’s 10AM and no one has said anything yet, last spoke to the driver who doesn’t care.

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Replies (7)
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Otshepeng R's update09 Dec 2024, 10:03
Reviewer Update
The driver just told one of the sales guys that he doesn’t know if he will deliver.

HE WILL SEE HOW THE DAY GOES. This is the treatment you will get out here.

He will see, if he’s up for it. He will deliver my stuff. In the mean time, I’ll just hold my ***** in an empty house.

THANK YOU VERY MUCH MEGASHIFT.
OR
Otshepeng R's update09 Dec 2024, 10:09
Reviewer Update
their customer service is horrific. It is the worst thing I have ever seen.

Keep away from these guys I tell you
Mega Shift Logistics
Mega Shift Logistics's reply09 Dec 2024, 13:28
Official
Dear Otshepeng.

Apologies for that, we will call you shortly.

Kind Regards
Customer care desk

Best regards,

OR
Otshepeng R's update09 Dec 2024, 17:03
Reviewer Update
This review is the tip of the ice berg my good sir or madam.

The delivery is for half of our stuff. The other half is still in Durban. Megashift asked to bring half since they have “problems “. We haven’t even experienced you guys fully regarding the delivery of the rest of our stuff.

If it takes 4 days to deliver half the items, it’s gonna take another millennia for the rest to come. We’ll spend Christmas fighting this pointless battle. I’m sorry if I’m a little skeptical about your solutions. But sleeping on the floor with the wife and kids will make one to not be trusting.

I still haven’t received my stuff yet, so we are still waiting for the ball ti drop. It’s 5PM on the 09th of December. Let that sink in
Mega Shift Logistics
Mega Shift Logistics's reply10 Dec 2024, 09:18
Official
Dear Otshepeng.

We so sad to hear about your bad experience, we will contact you shortly.

Kind Regards
Customer care desk.

Best regards,

OR
Otshepeng R's update17 Dec 2024, 11:49
Reviewer Update
Quick update: we finally received the rest of our items. And as expected, Mega didn’t disappoint.
My fridge was torn apart, scratched and the gas lines were broken,

ALL OF THIS DESPITE THE FACT THAT THE FRIDGE WAS BUBBLE WRAPPED AND BLANKETED. THINK ABOUT THE LEVEL OF NEGLIGENCE THAT NEEDS TO GO INTO AN OPERATION IF THEY CAN SCRATCH MY FRIDGE, BREAK THE GAS LINES AND DENT MY MICROWAVE WHILE ITS ALL BOXED UP. IT TAKES EFFORT TO ACHIEVE.

As we speak, it’s very hot in jhb and I don’t have a fridge. Can’t buy frozen foods, it will all go bad. So that means daily trips to the grocery store. That’s petrol, and it costs more to do this. In the mean time; I should wait for the DIRECTOR to come back to me. I don’t know who that is but our problems don’t seem to be a priority to him or her. The same problems that were created by MEGA.

I AM JUST ONE CUSTOMER RIGHT? So all of this can be overlooked right? MY BAD LUCK. I WALK AWAY WITH SCRATCHED FURNITURE, broken coffee table legs, broken this and that.

IF YOU ARE READING THIS, PLEASE BE CAREFUL WITH THESE GUYS.
THEY DONT TAKE CARE OF OUR FURNITURE IN TRANSIT.
I SAW THE INSIDE OF THE TRUCK WHILE THEY WERE DELIVERING. NOT GOOD

IM TIRED OF RUNNING BEHIND MEGA TO DO RIGHT BY ME.
IM TIRED IF WRITING REVIEWS THAT GETS RESOLVED WITH “sorry to hear that, we’ll call you”. THEY WILL CALL BUT THEY WONT HELP.

SO IM JUST TIRED. IM GONNA LEAVE THIS HERE.
THEN I WILL COPY AND PASTE IT ON FACEBOOK

HOPEFULLY I WILL SAVE ATLEAST ONE PERSON THIS ORDEAL 😮💨🥴😩


OR
Otshepeng R's update21 Dec 2024, 17:20
Reviewer Update
PLEASE READ TILL THE END - IT WILL HELP YOU

I have made numerous attempts to get in contact with Megashift logistics.

The problem I’m having right now is that they have moved on with their lives. And as a customer, I’m left with broken appliances and they are not willing to take responsibility. The last communication we had with them was that they are investigating. It has been 2 weeks.

My fridge does not work. I can’t buy food properly because of the heat here. Meat does not last overnight. Cooked or fresh. It rots in 8hours. I can’t keep loosing money because of their gross negligence. This is their problem and they are not willing to make it right. HOW IS THAT FAIR? HOW IS THAT GOOD BUSINESS PRACTICE?

the fact of the matter is that these guys damaged my property and they are required to rectify it by either fixing it or buying me a new fridge. When I put it in their possession, it was their responsibility to make sure I receive it in the condition it was.

They are blocking any attempt to take responsibility. They have went as far as reporting my reviews on this platform. They are evading responsibility and accountability.

This is wrong.
I am going to continue perusing this matter. I am going straight to the OMBUDSMAN and I will not tire until this has been rectified within the full scope of the law.