MG
Monique G

1 reviews | Active since Apr 2014

02 Feb 2023, 11:36

Mega Shift Logistics in Cape Town - not bothered to communicate with client when there's delays

My one star goes to the team of 4 that assisted with our tiny move. they scored 1 out of 1 for effectiveness and friendliness.

Management and Sales score 0 out of 4 stars due to extremely poor communication skills between client and Mega Shift. Our move was delayed with hours and hours, I had to phone again and again and again... only department picking up their phones were customer services in Jhb. The Cape Town office just never bothered to answer e-mails or pick up phones. I recommend not using this company if you are based in Somerset West.... it is too far on the outskirts for them to keep their promises.

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Replies (1)
Mega Shift Logistics
Mega Shift Logistics's reply02 Feb 2023, 12:18
Official
Dear Monique

We apologize for for the unpleasant experience that you had with us.
We will contact you to investigate the query that your raised above.

Kind Regards

Customer service Desk