I Can't Recommend

I’m deeply disappointed with my overall with this moving company, despite initially being confident in their service. Clear details regarding the move were given both over the phone and in writing, yet somehow the booking was still done incorrectly. It’s unclear why the company asks for a specific moving date and time when they seem to operate on their own schedule regardless of the customer’s instructions.

That being said, I want to acknowledge the people who did their jobs professionally. Goodness, the representative I mainly dealt with, as well as the driver and movers, were excellent. They maintained regular communication, were friendly, and went out of their way to assist. The movers worked efficiently and handled all my belongings with great care — the pick-up and drop-off were completed without a single item being damaged.

Unfortunately, everything that happened after my initial application and before the actual move was a complete nightmare. Once the job moved from Goodness’s hands to those handling the logistics and scheduling, the experience deteriorated rapidly. I don’t know all their names, but I did catch the name Emmanuel, who was part of one of the most inefficient and stressful moving experiences I’ve ever had.

To make matters worse, when I tried to address the issues with one of the supervisors, the conversation turned into a battle just to be heard. Instead of listening, she spoke over me repeatedly, which only added to the frustration. The company’s breach of contract caused serious consequences — my 77-year-old mother was left sleeping on the floor for a night, and we suffered financial losses due to spoiled meat worth hundreds of rand.

A move is already one of the most stressful and emotionally draining life events. The lack of professionalism, accountability, and empathy from this company made it exponentially worse. What should have been a smooth, organized process became psychologically exhausting and deeply upsetting.

On a personal note, I truly feel that Goodness, the driver, and the movers deserve better. Their dedication, communication, and work ethic were the only positives in this experience. They deserve to work for a more professional and efficient moving company — one that values its employees and provides them with the proper support and well-maintained equipment they need to do their jobs safely and effectively. It was clear the truck they had to use was not in perfect condition, yet they still managed to complete the move successfully under difficult circumstances.

While I commend these individuals for their outstanding effort, I cannot recommend this company as a whole until they address the severe communication, scheduling, and management issues that led to such unnecessary distress and financial loss.