MN
MilF N

1 reviews | Active since Dec 2017

18 Dec 2025, 13:08

****** Goods While in Megashift’s Possession – Extremely Disappointing Experience

I am warning other consumers about my extremely disappointing experience with Megashift after discovering that my clothing, printer, and kitchen items went missing while in the company’s possession during a three-week delayed delivery to a storage facility. When unpacking, I found empty hangers inside the boxes, clearly indicating that items were removed from within the packaging. Several boxes were also received water-damaged and not properly sealed, indicating poor handling and storage of my belongings. Despite reporting the issue and requesting urgent assistance, Megashift is refusing to refund, citing a policy that requires customers to report ****** goods within seven days, which is highly impractical and unreasonable, as unpacking a full household especially while working during the week cannot realistically be completed within that timeframe. This lack of accountability is unacceptable, and I strongly caution others against using Megashift’s services.

0
Replies (3)
Mega Shift Logistics
Mega Shift Logistics's reply18 Dec 2025, 14:44
Official
 We sincerely apologize for the loss and damage of your belongings and for the frustration caused by the delay in delivery. We take these matters very seriously, and your feedback has been escalated to management for review. While our policy requires reporting within a specific timeframe, we understand that unpacking a full household can be challenging, and we are committed to reviewing how we handle such situations to improve accountability and customer support. Please contact us directly so we can work toward a resolution. 

Warm Regards 
Customer Service 
MN
MilF N's update19 Dec 2025, 11:49
Reviewer Update
I received a response from Customer Support after requesting to be provided with the 7-day policy, as well as proof that it had been shared with me and that I was aware of it. Abel Machekano responded as follows: “Thank you for the email below. We have provided our official response. If this is not satisfactory, you are free to escalate the matter. Our attorneys will attend to any legal proceedings, if any.”
Mega Shift Logistics
Mega Shift Logistics's reply19 Dec 2025, 17:20
Official
 Thank you for raising your concerns. We understand how important clarity around our policies is. Our Customer Support team has provided an official response and remains available to assist further through the appropriate escalation channels if needed. We value your feedback and appreciate the opportunity to address it. 

CUSTOMER SERVICE