Furniture arrived Late than the agreed date

No communication after after the collection of your furniture from JHB to Durban it's like you are a nuisance to them but when you request a quote? I was calling 4 times in a row by Thembi but when I ask about my delivery tracking she suddenly ignores me now.Had to follow up on a daily basis through their other number cause the initial contact person that I arranged with started ignoring me and the people that work there kept saying my delivery will be delivered tomorrow every day since Sunday till they delivered on Friday.so I call on Sunday when's the delivery coming they say Monday I call Monday what time is it coming? No there's a delay it's coming Tuesday,I call on Tuesday what time are you delivering?oh no we have a delay it's coming on Wednesday had to go through that till Friday! had they Trained their stuff to manage expectations accordingly I wouldn't have followed up everyday had they said they would deliver on Friday from the date of collection (Thursday) or on Sunday mind you the furniture was collected the previous weeks Thursday so it took them 8 day's to deliver when Thembi initially gave me the date for Sunday (3days) I think this is how they get their customers by lying to them about the arrival date then suddenly push back everyday .I am so disappointed at the head office stuff Thembi and team.