Disappointing experience

We hired megashift to hoist 2 items and use the stairs for all appliances and furniture, yet only one item was carried via the stairs. Most items were transported to our unit via a lift which was not allowed by the body corp. The fridge was left in the passage, and our gate was removed and not put back.

Additionally, a “long haul carry” charge was sent on the day without our agreement, and the company is refusing to refund for services not rendered. I have called many times and sent emails with no response or follow-up.

The sales department need to have more knowledge on what the actual labourers can and cannot do as we were assured that the services could be done. A video of the area was also sent to the salesperson Nhlakanipho but on the day the labourers said they were not consulted and what we requested for was not possible.

When I called the Durban office, I spoke to Thamie who was rude and not at all helpful. I have even escalated this matter to the head office and to date no response was given, despite me calling multiple times.

This matter is now being escalated to the Consumer Goods and Services Ombud.