Damages company negligence

We used Mega Shift Logistics to transport our furniture from jhb to Plettenberg Bay .Furniture arrived 7 March 2025 with our fridge full of dents and our wooded dining table broken in half. While the megashift staff offloaded the goods we noticed that the table was standing on floor of the truck with furniture from another client on top of the table..the staff then appologied saying that the table was not loaded correct and the fridge had bycicles loaded around the fridge which the wheels now dented the fridge all over. We contacted the office sent the pictures of dented and broken goods.. till now we have had no response the lady in the office named Thembesile has been giving us the run around..then a gentleman called Albert sent a e-mail stating that the road was bad on the day therefore they cannot be responsible. But he did not know that his driver told us the truth. That company has no integrity to take responsibilty for their mistakes and full of lies and what makes it worse when we call the office either Albert is on leave and there is no one to assist us with the claim. It is now a month later and we have not been assisted. They offered to pay 500 for a table costing R13000..that is a sign of guilt. Please be carefully when considering MegaShift to transport your furnitured. Transport insurance is taken by the client when goods are of a certain amount..damages caused by company negligence the company needs to take responsibility.