BAD SERVICE AND NO CUSTOMER CARE

We used their service this passed weekend due to them coming highly recommended by a friend that always used them. We arranged for a 4 ton close truck to do our move due to us knowing that it was going to rain. An hour before they were due to arrive we received a message to say the truck was not available but that they were busy arranging something else for us. Take note we have paid the deposit in advance. What happen...A 1 ton bakkie arrived with a trailer. And only the driver and 2 guys to assist. Told Blessing our contact person called him with my airtime that it is not going to work because it is to small and it is raining and there is not enough guys to help. Blessing then wanted to charge us for two trips....He made a mistake and wanted to make it our problem. I had to get my sons to come help us carry the stuff and pay petrol for them to drive up and down. Abel I believe is the owner his cell number did not work and here we were stuck and just had to go with what we had even while it was running. Our stuff got wet we had to place a fan on some of the stuff and even I had to down load my own stuff. And to make things even worse they refuse to off load our stuff till the balance was paid over and cleared immediately...TAKE NOTE IT WAS STILL RAINING AND OUR STUFF WAS GETTING WETTER....Abel if you read this call Antoinette or myself ASAP or else this will be posted on ever social media i can find and this will be handed over to a lawyer. This was not service this was Blessing not knowing what to do or even know customer service.