TM
Tash M

1 reviews | Active since Jan 2016

14 Dec 2016, 18:05

Bad service, all goods damaged on delivery and they dont care

<p>We recently used Mega shift to move some items from Pretoria to Durban. It was a small delivery of a fridge, washing machine, 3 boxes, 2 tall vases and 2 small canvases. The delivery took place a day later than planned and at 20h30 at night. During this delayed time we could not get ahold of the driver 'Perfect' or the logistics manager 'Comfort'. Eventually our items were delivered only to find out they dropped the canvases off at another house, the 2 vases were broken in pieces, the fridge and washing machine were badly scratched and dented. We chose to wrap and pack our items on our own to save the packaging costs but ensured everything was wrapped extra well, even the pick up team and Comfort complemented us on the packaging. Yet with all of this, the team still managed to damage the items so badly during delivery. We took insurance out on the items, but this doesnt cover damage during normal delivery to items if wrapped by the client. We didnt expect such poor handling. Basically if you wrap your own items they feel they can mishandle yor stuff as they wont have to pay for the damage. We were very disheartened by this delivery as we always take good care of our stuff. All we got was a 'sorry'. Rather pay another company a little more and have your stuff delivered safely. Stay away from Mega shift logisitics.</p>

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