MEGABUS TOOK MY MONEY BUT DID NOT PROVIDE SERVICE

I booked a bus to go from Jacksonville to Orlando. I planned for the bus to arrive over 3 hours prior to my plane departure. The morning of the trip I received an email saying the bus was likely to be 60 - 90 minutes late in arriving. I called customer service but the recording said the call volume was too high and to call later. I was concerned but thought I could still make my flight even with a 90 minute delay.<br> When I got to the bus station there was no bus and I received another email message saying \At the present time we are not able to forecast a departure time for this bus. Please call *** -***-***x. I called and was told the line was too busy and was disconnected. Because I had a plane to catch and no idea if the bus was running or would get me there on time I had no choice so I rented a car. <br> When I got home and attempted to contact customer service for a refund I was offered a bus ticket. <br> I don't live in an area serviced by Megabus. And why would I follow up one unreliable trip with another attempt? <br> This is complete disregard for any customer satisfaction or service. I have repeatedly attempted to speak to a supervisor and been dismissed. I want a refund - $41 "