1 reviews | Active since May 2018
i would never recommend anyone to do business with mega auto motors
Do yourself a favour and dont do business with mega auto motors in boksburg. It will only makr your life difficult. At then end of november 2017 i bought a car from them. On the day i picked up the car i drove for 40 minutes with the car and the powersteering had issues. I phoned the salesman and he said it was probably the electric powersteering that broke. I took the car back for them to fix it. After more than a week i phoned to know how far they were with the fixing as they did not keep me informed at all. They said i must take the car back because they could not find the right part. So for a whole week my tracker showed the car just stood there for nothing. Eventually it got fixed but only after 2 WHOLE MONTHS! the car had a oil leak and turbo leak and a knocking noise from the engine from day 1 that i went to look at the car. We agreed that it would be fixed by the dealership but it was never fixed. A diagnostic test revealed that the turbo in the car is a aftermarket part and that the turbo system had been modified a lot as the turbo was too small for the engine.When i phoned the salesman he said that he wasnt willing to do anything about it. I also sent a email explaining the situation as that is what the bank suggested. I drove all the way to them because the salesman said he would not come fix the problem and i should drive after him. I did that and the car stood there for another week and came back with the same problems. Since then ive made more than 50 calls and they only called me back 1 time. Thats the poorest customer service ive ever come across. Everytime they had a different excuse. Whrn presenting them with a hardcopy and email of the cpa the salesman said and i quote " that means nothing to me". They ignore my calls and whatsapps. Theyre supposed to fix my oil leak still and they havent even phoned me. They fixed my powersteering with parts from a s****yard. When i asked for invoices for the work they done on my car they had 20 excuses. I had to fix the knocking noise myself which turned out to be the issue since day 1. When i told the salesman i want to give the car back as it had too many issues he said to me that i should have bought a gti. But the car had these issues since day 1. After a while when i phoned to ask how far the parts were the saleaman and owner would pretend like they have no idea what im talking about. Thats why i started communicatong on whatsapp so that i have proof of what they are saying. Even the owner doesnt want to talk to me. Everyday there is another excuse for him not being able to call me or answer his phone. They would takr my number and then never call back. The customer service is the poorest i have ever seen. i decided to write this review to inform other people of my bad experience with this dealership.
Unfortunate you don’t have all the facts on your complaint correct.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
Unfortunate you don’t have all the facts on your complaint correct.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
Unfortunate you don’t have all the facts on your complaint correct.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
Unfortunate you don’t have all the facts on your complaint correct.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
If you feel unsatisfied with the way we assisted you, I would suggest that you contact the Ombudsman so that he can mediate the matter.
Management.
