Meerendal Wine Estate bossa - bad experience

On Sunday 2 October 2022, I had my 40th birthday party at Bossa Meerdendal. We opted for the set menu option 2 which included starter, main and dessert. Two weeks before the function we already settled the food bill. The drinks were for everyone's own account on the day. When my husband and myself arrived there the Sunday we met up with our waiter Yolanda and the manager on duty, Neels. We informed Neels and Yolanda of the fact that the guests will have to pay for their own drinks and therefore we would like to run separate tabs on the table but was told its not allowed. They did however assured us that they have a system in place to sort this out at the end of the day on who paid what and no need to stress about this as they got it covered.

We had a lovely time around the table with friends and family and enjoyed the main course. The starters wasn't that great as it was too spicy. We had to wait quite some time for our desserts to arrive especially the Don Pedro's.

As the day came to an end we left and only realized back home that we were overcharged on the champagne (R85 per bottle) which was on the table and the payments which my guests made towards the bill for their drinks, was not deducted from the total amount on bill (have proof of the payments)

I then send out the invoice with my query that Sunday night to Clara (who made the booking) and she said that they will recon this slip and get back to me.

After many telephone calls from my side, emails and even driving out to Meerendal to see Neels face to face on Monday 26 October 2022 , and having the proof of payments with me , they still haven't had an answer for me.

Today I received an email from Clara saying that they will refund me an amount which is not the correct amount even though I have all the evidence showing payments made.

No Bossa will ever see me again.