Meerendal < Any other bossa

So I went through the trouble of creating a Hello Peter account to log my dissatisfaction with this particular franchise. I am a regular at various Bossa Nova franchises across the northern suburbs area, and for some reason Meerendal sticks out like a sore thumb.

I have attended this particular Bossa one several occasions, and for a brief period after it had opened (probably due to less customers) things went relatively smoothly. However, things went south very quickly. The service is so inconsistent it is not even a joke, it feels like the waiters play Russian roulette with the tables to decide which one is going to be neglected and which is going gain all of their attention.

Then they typically claim that they are "understaffed", for which I claim bull****. Half of the runners are standing around not knowing what the **** is going on around them, routinely bringing the wrong items to the wrong tables. The actual waiters, many of whom are actually quite good, but there are way too many who are either overtly negligent or are just really really poor at being a waiter. If there exists a manager of some sorts is yet to be seen.

There is clearly a massive managerial issue at this restaurant and this is evident in the lacklustre service from the waiters and runners as well as the repeated claims of kitchen confusion. I have not been inside of the kitchen, nor do I wish to, so I cannot make any valid claims about what is going on in there. Nevertheless, if I am told by staff repeatedly that there is a staffing shortage or that all of the cooks are new then what then, firstly, what the **** is going on inside there that the kitchen is always in disarray, and secondly, why hasn't the manager stamped out this issue within several months of malfunction?

I really do not know if I have just caught all of Bossa Meerendal at its worst, but I will not be returning there, nor will many of my friends, for the foreseeable future. I will not spend a cent at this restaurant until I have concrete proof that it has improved. I will not subject myself to be willingly disappointed and gaslighted by waiters again at this Bossa.

Here is my suggestion: go to any other Bossa, their service will be far better than this pseudo-winery will offer on its best day.