Extremely Disappointing and Unprofessional Experience from Management

I am extremely disappointed with the manner in which our booking was handled by the manager, Dennis.

We received an invoice reflecting a 10% service fee and paid the full amount indicated. However, approximately an hour before our event, Dennis contacted us demanding an additional payment, stating that the service fee should have been 15% and that the new manager had made an error on the invoice.

During the conversation, he referred to the new manager as a "baby", stated that she did not know what she was doing, and indicated that it was not his responsibility to train her. When I explained that we had already paid the invoiced amount and that the error was not ours, his manner became loud, rude and confrontational.

Upon my arrival at the restaurant, Dennis addressed the matter in front of my colleagues in a loud and condescending manner, which I found highly unprofessional and embarrassing.

The entire experience left me feeling disrespected and extremely disappointed with the level of management and customer service received. Regrettably, based on this experience, I will not be returning to Bossa Meerendal.