System bugs and incompetence

When I call for medXpress I have to listen to 4 selection menus and several info bits. And then it's not like I only have to call them once every six months for my repeat script - in the past week I had to call them three times (every time it takes several minutes just to wade through all the selection menus). Each time I call them, they tell me my order will be placed on a certain date ... on that date the systems tells me to call them (after I had to log in and check, no sms prompt), then the whole script is delayed with a new promised date ... I am now communicating with them for a third date ... My medicine was due the 14th of November, then the 18th, now I am waiting for a third date. Added to that, the system shows I have received 2 of 6 repeats ... for an order it also tells me to phone for confirmation of a first order?!

Using medXpress was the worst idea Discovery ever had, and it is poorly executed.

In future I am rather going to pay the 20% co-payment. It would be far less stress and time wasted.