Service standard from Medxpress has dropped

Out of sheer frustration I publish this review as this is the third time that the delivery of medication is an issue. I placed my order via email on the 9 February 2019 clearly stating the number to be contacted before delivery. I got a sms on the 10 to advise order is being processed. Today I get a sms to advise order has been dispatched and it will be couriered in 2 days. The courier calls 13.38pm on an alternative number and advises he has the delivery. I have sent an email request with clear instruction for my repeat medication is it too difficult for the staff processing it to understand. This is unacceptable. Service standard of Medxpress has dropped.