MedXpress is tarnishing the Discovery brand and reputation

One of the most frustrating online ordering / delivery services I have encounter in recent years. Something is fundamentally wrong. Took long to respond and approve my script Script split between chronic and non chronic = I still need to revert to my traditional pharmacy Each item dealt with individually/ now receiving my 3rd delivery - very frustrating Cannot view wife’s script- need new profile for her After registering, we could not find co-payment option and process expires (only have 48hrs) Non-existent support / whatsapp support a joke. Eventually reverted to a physical visit to pharmacy to sort script. Will revert to traditional pharmacy for future scripts - one process / prompt deliver / no attitude. The MedXpress service is so shockingly poor that it raises the question if I should remain with Discovery as medical aid provider - the poor systems / processes will eventually impact the rest of the business.