Discovery please get rid of useless MedXpress

<p>Ordering your chronic meds cannot get more frustrating than this ..... both the website and app were down on Saturday and the helpline seems to be not active on weekends. Eventually I got my script loaded, ordered and paid online and got SMS that order was being processed. No further response from them, so I went to pharmacy the next day to collect as it usually is ready the same day. Order was loaded on system, but not yet finalised. I was told it would definitely be ready by Monday. Got call from pharmacy on Monday afternoon to say only part of the order was ready (no stock) and they will notify me when to collect on Tuesday morning. Pharmacy did not call, so I checked order on website, only to see it cancelled. Been without my chronic medication since Sunday and with the added stress I can easily suffer a stroke or heart attack thanks to their pathetic service. I phoned Discovery and after being transferred and holding for some time, was told they can only help once DisChem open at 9am.</p> <p> </p> <p>MedXpress you are the reason why I will downgrade Discovery to junk status and move to another medical aid!</p>