What a *******

In 2012 we taken a Gap cover with Medway. In Jan 2018 my son was diagnosed with type 1 diabetics. Claims made was over my medical aid rates. I e-mailed Medway and supp**** all documents required, this was in May. When we contacted Medway last week, we were informed that claim will not be paid. Since claim was not paid by my medical aid. If I needed to take this matter further, I was given an e-mail address that does not exist. I also e-mailed Medway and got a returned mail, saying that they will get back to me with in 48hours. Todate I have never received a call. In my mail I also indicated that I want to terminate my contact with them, because of their useless service, still have not received a response from them.