AL
Albert L
1 reviews | Active since Sept 2019
13 May 2020, 09:59
Unacceptable and unprofessional conduct
We have cancelled our policy with Medway on the 6th of May 2020 and phoned them 3 times for a cancellation letter.If you phone them noby is answering and they are a medical gap cover so they are part of essential services.This is absolute unexceptable,how difficult is it to send us the cancellation letter.I will not recommend Medway to anyone. We will never take out a policy again with Medway,if it is such a struggle to get a cancelattion letter emagine submitting a claim.
Helpful (0)
Replies (1)0
Replies (1)
Medway Marketing's replyOfficial
18 May 2020, 10:46Good morning Albert L
We acknowledge receipt of your complaint.
Thank you for taking the time to speak with me earlier to assist you with your complaint.
As per our telephonic conversation and e-mail received, your complaint has now been resolved.
Kind regards
Tracey
Medway Complaints Department
We acknowledge receipt of your complaint.
Thank you for taking the time to speak with me earlier to assist you with your complaint.
As per our telephonic conversation and e-mail received, your complaint has now been resolved.
Kind regards
Tracey
Medway Complaints Department
Medway Marketing's reply18 May 2020, 10:46
Official
Good morning Albert L
We acknowledge receipt of your complaint.
Thank you for taking the time to speak with me earlier to assist you with your complaint.
As per our telephonic conversation and e-mail received, your complaint has now been resolved.
Kind regards
Tracey
Medway Complaints Department
We acknowledge receipt of your complaint.
Thank you for taking the time to speak with me earlier to assist you with your complaint.
As per our telephonic conversation and e-mail received, your complaint has now been resolved.
Kind regards
Tracey
Medway Complaints Department