EM
Eugenie M

1 reviews | Active since Jul 2018

19 Jul 2018, 12:40

The no response or feedback company.....Medway Gap Cover

Medway gap cover! You send emails and get a reference number no feedback. It is not the first time I claim and every time you get the response.... will reply within 48 hours...that does not happen. Your claim is send to the insurer is all that they answer! O yes and there is no number to phone the insurer! My claim was send the 21 June 2018 and till today I dont know if it is approved or not. My policy no is MED ********** . Get gap cover they say, it will give you peace of mind they say, we will drive 150km to sell you the policy and yes please we will deduct your money promptly every month they say.....and then you claim......silence ....not a word.... no feedback....does this company want to do business.....nope dont think so!

0
Replies (3)
Medway Marketing
Medway Marketing's reply19 Jul 2018, 13:10
Official

Good afternoon.

We acknowledge receipt of your complaint.

Kindly provide us with your policy number in order to assist you accordingly.

Kind regards,

Tracey

Medway Complaints Department

Medway Marketing
Medway Marketing's reply19 Jul 2018, 15:18
Official

Good afternoon.

We acknowledge receipt of your response.

As per our telephonic conversation, I am busy investigating the above and will revert by Friday 20 July 2018.

Kind regards,

Tracey

Medway Complaints Department

EM
Eugenie M's update19 Jul 2018, 15:19
Reviewer Update
A Big THANK YOU to Lizel for the speedy followup on my complaint and the speedy return call I received from her. My questions were answered and I really appreciate her effort. Just a suggestion make your number for complaints available on your website if it is possible!