Takes more than 5 months to settle a claim

<p>I had an operation in June/July 2017 after which I registered a claim in terms of the gap cover because my medical aid did not cover all cost. After I have not heard from Medway for some time, I inquired about my claim during October. Medway then asked for more documentation. Once again I hear nothing and I had to send them another query. Then they needed more documentation. For a third time they wanted more documentation which did not exist as I explained to them. I then received an email saying that they sent my claim through to their insurer to settle. Three weeks later and U have not heard from them and had no feedback.</p>