1 reviews | Active since Jun 2018
MENU EXTREMELY POOR SERVICE
I have submitted a claim 4 months ago and completed all the forms and accounts plus medical aid and hospital bill. I have now been handed over because Medway claims that it was a pre existing condition and I has to provide proof that it is not. How on earth can I provide info that does not exist. I have given them my GP's contact details After sending numerous emails etc I contacted the Jacques the consultant who sold me the policy and his response was that it is my responsibility to contact them. I am extremely dissapointed in the level of service that has been provided and also the slow response time.
Good afternoon.
We acknowledge receipt of your complaint.
Kindly provide us with your policy number in order to assist you accordingly.
Kind regards,
Tracey
Medway Complaints Department
Good afternoon.
We acknowledge receipt of your complaint.
Kindly provide us with your policy number in order to assist you accordingly.
Kind regards,
Tracey
Medway Complaints Department
Good afternoon Ms M Anderson.
Please accept our apology relating to the claim for Dr Tracey.
The claim is currently with our insurers who are busy with a pre-existing investigation which is due to the fact that your inception date of your policy is 1 January 2018.
Any claims within the first 12 months from date of inception will be subject to possible pre-existing investigation.
As soon as feedback has been received regarding the claim, you will be advised accordingly.
I trust you are happy with the feedback provided.
Kind regards,
Tracey
Medway Complaints Department
Good afternoon Ms M Anderson.
Please accept our apology relating to the claim for Dr Tracey.
The claim is currently with our insurers who are busy with a pre-existing investigation which is due to the fact that your inception date of your policy is 1 January 2018.
Any claims within the first 12 months from date of inception will be subject to possible pre-existing investigation.
As soon as feedback has been received regarding the claim, you will be advised accordingly.
I trust you are happy with the feedback provided.
Kind regards,
Tracey
Medway Complaints Department