MS
Manfred S
1 reviews | Active since Jul 2019
26 Jul 2019, 22:57
MEDWAY Wearing you down
I think this company has find a way on how to easily make money by making it a great hassle to claim. They say they will contact you within 96hours with an answer, you wait longer than that, after which to find out your documentation isn't correct. You then have to obtain documentation (that you don't even know how to), and wait for their reply again (mind you, I have to travel 200km for it). I honestly am of the opinion that this is just a way of wearing you down so that you will not make the claim. This company is not to be recommended to anyone by anyone. I have had bad experiences, but with this company, it will be difficult to find worse...
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Replies (2)
Medway Marketing's replyOfficial
29 Jul 2019, 10:02Good morning Manfred S
We acknowledge receipt of your complaint.
A message was left on your cell phone and with David, for you to urgently contact Medway to discuss your Hello Peter concerns before replying on the social platform.
Kind regards
Tracey
Medway Complaints Department
Medway Marketing's reply29 Jul 2019, 10:02
Official
Good morning Manfred S
We acknowledge receipt of your complaint.
A message was left on your cell phone and with David, for you to urgently contact Medway to discuss your Hello Peter concerns before replying on the social platform.
Kind regards
Tracey
Medway Complaints Department
Medway Marketing's replyOfficial
30 Jul 2019, 11:43Good day Manfred S.
As telephonically discussed, we still require the outstanding hospital account and medical aid statement to be submitted before our insurers can process the claim for consideration of payment.
Kind regards
Tracey
Medway Complaints Department
As telephonically discussed, we still require the outstanding hospital account and medical aid statement to be submitted before our insurers can process the claim for consideration of payment.
Kind regards
Tracey
Medway Complaints Department
Medway Marketing's reply30 Jul 2019, 11:43
Official
Good day Manfred S.
As telephonically discussed, we still require the outstanding hospital account and medical aid statement to be submitted before our insurers can process the claim for consideration of payment.
Kind regards
Tracey
Medway Complaints Department
As telephonically discussed, we still require the outstanding hospital account and medical aid statement to be submitted before our insurers can process the claim for consideration of payment.
Kind regards
Tracey
Medway Complaints Department