MEDWAY
I was in hospital for a hysterectomy. The doctor was not on the medical aid list. And now they all have excuses not to pay the outstanding amount. If the dr was on the list, the medical had paid in full. So what do I pay medway for? Are they not there to cover the shortfall
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Replies (2)'s updateReviewer Update
28 Feb 2019, 12:14Medway contacted me and made sure they would come back to me with answers today. Thank you
's update28 Feb 2019, 12:14
Reviewer Update
Medway contacted me and made sure they would come back to me with answers today. Thank you
Medway Marketing's replyOfficial
04 Mar 2019, 09:42Good morning Miss M Linde.
Kindly note the complaint on Hello Peter has been noted.
This is a response to your compliant on 28 February 2019.
The claim for Drs Van Dyk and Partners is currently with our insurers.
We are still waiting for the doctor’s confidentiality report from Dr Van Der Linde that was sent on 22 February 2019 regarding the claim for Dr Diedericks.
After our telephonic conversation on 28 February 2018, I sent you an e-mail with the breakdown of what I have investigated.
Kindly note the claims have not been declined as yet as you have noted in your complaint.
As soon as feedback is received regarding the outcome of your claim, you will be notified accordingly.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Medway Marketing's reply04 Mar 2019, 09:42
Official
Good morning Miss M Linde.
Kindly note the complaint on Hello Peter has been noted.
This is a response to your compliant on 28 February 2019.
The claim for Drs Van Dyk and Partners is currently with our insurers.
We are still waiting for the doctor’s confidentiality report from Dr Van Der Linde that was sent on 22 February 2019 regarding the claim for Dr Diedericks.
After our telephonic conversation on 28 February 2018, I sent you an e-mail with the breakdown of what I have investigated.
Kindly note the claims have not been declined as yet as you have noted in your complaint.
As soon as feedback is received regarding the outcome of your claim, you will be notified accordingly.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department