AS
Ancilla S
1 reviews | Active since Mar 2011
01 Mar 2019, 16:15
Medgap
I submitted a gap claim to Medway Gap Cover on 9 Feb. On 13 Feb I called and told all my documentation looks fine. They pay out in 15 working days which would be 1 March. Ironically only today they send me an email asking for more documents. Delay tactic if you ask me. Can't get to talk to the MD. Oh it's Friday maybe his at lunch.
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Replies (5)0
Replies (5)
Medway Marketing's replyOfficial
04 Mar 2019, 09:58Good morning Ancilla S.
Please provide me with your policy number in order for me to investigate your complaint and give you feedback.
Kind regards
Tracey
Medway Complaints Department
Please provide me with your policy number in order for me to investigate your complaint and give you feedback.
Kind regards
Tracey
Medway Complaints Department
Medway Marketing's reply04 Mar 2019, 09:58
Official
Good morning Ancilla S.
Please provide me with your policy number in order for me to investigate your complaint and give you feedback.
Kind regards
Tracey
Medway Complaints Department
Please provide me with your policy number in order for me to investigate your complaint and give you feedback.
Kind regards
Tracey
Medway Complaints Department
AS
Ancilla S's updateReviewer Update
04 Mar 2019, 11:42 ********** .
AS
Ancilla S's update04 Mar 2019, 11:42
Reviewer Update
********** .
Medway Marketing's replyOfficial
04 Mar 2019, 15:39Good afternoon Mrs AM Schroeder.
Kindly note the complaint on Hello Peter has been noted.
Thank you for taking the time to speak to me telephonically.
As per our telephonic conversation, after an investigation was done, it was noted that the insurers underwriters only notified Medway on 1 March 2019 of the outstanding documentation which you have subsequently submitted to us.
We have requested feedback as to why Medway was only notified on 1 March 2019.
I have sent you an e-mail to your personal e-mail address regarding the finalization of your claim.
In future should there be missing information, the 10 working days will commence upon receipt of all documentation which is considered a complete claim.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Kindly note the complaint on Hello Peter has been noted.
Thank you for taking the time to speak to me telephonically.
As per our telephonic conversation, after an investigation was done, it was noted that the insurers underwriters only notified Medway on 1 March 2019 of the outstanding documentation which you have subsequently submitted to us.
We have requested feedback as to why Medway was only notified on 1 March 2019.
I have sent you an e-mail to your personal e-mail address regarding the finalization of your claim.
In future should there be missing information, the 10 working days will commence upon receipt of all documentation which is considered a complete claim.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Medway Marketing's reply04 Mar 2019, 15:39
Official
Good afternoon Mrs AM Schroeder.
Kindly note the complaint on Hello Peter has been noted.
Thank you for taking the time to speak to me telephonically.
As per our telephonic conversation, after an investigation was done, it was noted that the insurers underwriters only notified Medway on 1 March 2019 of the outstanding documentation which you have subsequently submitted to us.
We have requested feedback as to why Medway was only notified on 1 March 2019.
I have sent you an e-mail to your personal e-mail address regarding the finalization of your claim.
In future should there be missing information, the 10 working days will commence upon receipt of all documentation which is considered a complete claim.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Kindly note the complaint on Hello Peter has been noted.
Thank you for taking the time to speak to me telephonically.
As per our telephonic conversation, after an investigation was done, it was noted that the insurers underwriters only notified Medway on 1 March 2019 of the outstanding documentation which you have subsequently submitted to us.
We have requested feedback as to why Medway was only notified on 1 March 2019.
I have sent you an e-mail to your personal e-mail address regarding the finalization of your claim.
In future should there be missing information, the 10 working days will commence upon receipt of all documentation which is considered a complete claim.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Medway Marketing's replyOfficial
05 Mar 2019, 08:52Good morning Mrs AM Schroeder.
The feedback regarding your complaint has been finalized.
Our insurers have authorized the claims that you have submitted and the electronic funds transfer was done on 4 March 2019 and may take a day or two to reflect in your account.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
The feedback regarding your complaint has been finalized.
Our insurers have authorized the claims that you have submitted and the electronic funds transfer was done on 4 March 2019 and may take a day or two to reflect in your account.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
Medway Marketing's reply05 Mar 2019, 08:52
Official
Good morning Mrs AM Schroeder.
The feedback regarding your complaint has been finalized.
Our insurers have authorized the claims that you have submitted and the electronic funds transfer was done on 4 March 2019 and may take a day or two to reflect in your account.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
The feedback regarding your complaint has been finalized.
Our insurers have authorized the claims that you have submitted and the electronic funds transfer was done on 4 March 2019 and may take a day or two to reflect in your account.
I trust you are happy with the feedback provided.
Kind regards,Tracey
Medway Complaints Department
AS
Ancilla S's updateReviewer Update
05 Mar 2019, 10:42Thank You Tracey for resolving this matter so quickly.
AS
Ancilla S's update05 Mar 2019, 10:42
Reviewer Update
Thank You Tracey for resolving this matter so quickly.