Do your homework before you sign up. Take note of the complaints as they are true!

Unfortunately, I did not think to research Medway before signing up. The poor reviews on Hellopeter are 100% true. Customer service/Feedback is very slow to non existant and claims are NOT paid within their stated timeframe of 15 working days. The whole claim procedure is also frustrating, which makes it unpleasant for customers. The required long list of paperwork is, in my opinion, merely a delay tactic and is simply a duplication of info supp**** on Medical Aid statements. Customers are required to personally track down the individual Doctors, who treated them in hosital, for invoices (even though the Doctors submit their bills directly to your medical aid and NOT to the client. (Medical aid statements clearly give a breakdown of each Doctor's account). Trying to find individual Doctor's and Specialists is frustrating and time consuming which further delays any claim payouts. Very dissapointed customer who is warning people to do some propper research before signing up with this company.