1 reviews | Active since Nov 2013
Claims Process Useless
<p>After the birth of our doughter 20 May 2016 we waited for the final account of the anestetecics Dr. to send in the final claims with the statement of the medical aid. Since 14 July 2014 i am strugiling with Medway as they apperntly did not recieve all the documents!!I called in again today and each time they say they tried calling us or sended an sms with what is required. To our knowlage none was recieved not even a voice mail!!</p> <p> </p> <p>I beleieve they are only playing for the 3 months time to pass and not to pay out. I resent the mails again today with the attchements. Hopefully they will open it on the last attempt.</p> <p> </p> <p> </p>
We acknowledge receipt of your complaint.
Your original claim submitted on the 18th of July 2016 reflected both a gynaecologist and anaesthetist named Dr Van Zyl, but the medical aid statement submitted only reflected your gynaecologist account.
Medway sent you an sms notification on the 19th of July requesting a medical aid statement reflecting the anaesthetist Dr Van Zyl’s account. On the 2nd of August you again submitted the same account. We then SMSed you on the 8th of August asking for the correct statement to be submitted.
We had heard nothing from you since this last request, until we received this complaint from you today. Bit we have since clarified the matter with you telephonically.
We have subsequently assisted you in getting the required statements and are now able to submit your claim to the insurers for processing.
We assure you of our best intentions always.
Regards Medway Administration
Best regards,
We acknowledge receipt of your complaint.
Your original claim submitted on the 18th of July 2016 reflected both a gynaecologist and anaesthetist named Dr Van Zyl, but the medical aid statement submitted only reflected your gynaecologist account.
Medway sent you an sms notification on the 19th of July requesting a medical aid statement reflecting the anaesthetist Dr Van Zyl’s account. On the 2nd of August you again submitted the same account. We then SMSed you on the 8th of August asking for the correct statement to be submitted.
We had heard nothing from you since this last request, until we received this complaint from you today. Bit we have since clarified the matter with you telephonically.
We have subsequently assisted you in getting the required statements and are now able to submit your claim to the insurers for processing.
We assure you of our best intentions always.
Regards Medway Administration
Best regards,